We like CEOs that are patient with us and believe that all questions are reasonable. CEOs that roll their eyes at questions, try to convince us that what we’re asking is not important, and then don’t have good answers are the ones we are suspect of. CEOs that demand investment decisions without answering any of our questions are ones that we’ll run from. A good management team is one that will try to understand why we’re asking questions, then give good answers, rather than dismissing them.
We like strong, detailed reporting. When companies have management metric dashboards that align deeply with the KPIs that we feel are important to a business, it gives us great confidence. This means they are managing to numbers we care about and are of like mind to us.
We like CEOs who are willing to say that they don’t know an answer to a question, rather than fumbling through it. The most intriguing ones are the ones that jot down the question, and proactively come back to us with answers after some time has passed.
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